Refund policy

Overview

At NeymaroSports™, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process in line with USA and European Union consumer protection laws.

This policy applies to customers in the United States and European Union.

📦 Return Eligibility

You may request a return if:

  • The item is defective or damaged
  • You received the wrong product
  • The product is unused and in original packaging
  • The return request is made within 14 days (EU customers) or 30 days (USA customers) of delivery

❗ Items must be in original condition to qualify for return approval.

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or damaged products caused by the customer
  • Products without original packaging
  • Clearance or final sale items (if marked)

⏳ Return Timeframe

  • USA customers: Return requests accepted within 30 days of delivery
  • EU customers: Return requests accepted within 14 days of delivery (Right of Withdrawal law)

After approval, returns must be shipped back within 7–10 business days.

💰 Refund Policy

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds will be issued to your original payment method
  • Shipping fees are non-refundable unless the product was faulty or incorrect

If approved, you will receive an email confirmation when your refund is processed.

🔁 Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect item received

To request an exchange, contact our support team.

🚚 Return Shipping

  • Customers are responsible for return shipping costs (unless item is faulty or incorrect)
  • We recommend using a trackable shipping service
  • We are not responsible for lost return packages

🌍 EU Right of Withdrawal (Important Notice)

If you are located in the European Union, you have the legal right to cancel your order within 14 days without giving any reason under EU consumer law.

To exercise this right, you must inform us clearly within the cancellation period.

📩 How to Request a Return

To start a return, contact us:

  • 📧 Email: support@neymarosports.com (replace if needed)
  • 📦 Order number required
  • 📷 Photo proof (if item is damaged or incorrect)

We will guide you through the return process.

🏆 Final Note

At NeymaroSports™, we are committed to fair, transparent, and customer friendly policies. Your trust matters, and we aim to make your shopping experience smooth and risk free.